Work Experience

⦿ Mar 2025 - Now - Remote, Spain
DonnaVino - UX/UI Designer

• Design of wireframes, user flows, and high-fidelity prototypes using Figma, ensuring consistency with the brand's visual identity.

• Applied accessibility best practices to make the site more inclusive and user-friendly for all audiences.

• Participated in usability testing and iterated designs based on user feedback and business goals.

• Contributed to the development and maintenance of a scalable design system to ensure UI consistency across products.

• Created responsive designs and user flows optimized for both web and mobile platforms.

⦿ Feb 2021 - Now - Madrid, Spain
Personio - Implementation Specialist

• Project Management of Personio implementations for BtoB customers using Zendesk, Gainsight, RocketLane, Salesforce and Excel as CRM tools.

• Validation, preparation, and assistance with customer onboarding via consultative calls.

• Cross-Department collaboration and Involvement in the creation of training and product knowledge material

• Continuous optimization of internal processes and management of KPI-related side-projects through the creation and implementation of Slack, Notion and Zapier workflows

• Design and Management of monthly Newsletter initiative via Slack Block Builder

⦿ January 2023 - June 2023 - Dublin, Ireland
Personio - Part-time Product Design Internship

• 6-months internship managed on a side-project schedule for personal development

• Assisted Senior Product Designers and Product Managers in UX Research and feature prototoyping

• Qualitative data analysis via JTBD, Persona and Workflows in Miro

• Delivery of alternative interface design in Figma

⦿ Nov 2021 - Feb 2023 - Dublin, Ireland
Personio - Customer Service Specialist

• Delivering technical support on SaaS software management for BtoB customers by answering queries via e-mail and telephone in Zendesk
• Creating and managing content for knowledge documentation by cross-functionally contributing to the success of the team by collaborating with the Content Management team

• Optimizing internal processes by taking the leadership and ownership of the maintenance and creation of Zendesk Macros, with a focus on quantitative analysis of Macro Usage via Zendesk and Excel

⦿ May 2021 - June 2021 - Dublin, Ireland
Junior Achievement Ireland - Design & Ergonomics Teacher

• Volunteer online teaching activity to a class of 6th graders over Cognitive Ergonomic Principles and Design thinking, highlighting to students the importance of design in day to day life and the career opportunities in this field.

• Fostering a friendly learning environment, I introduced ,thanks to the course "The Power of Design", the students to the use of design as a tool for positive change.

⦿ Mar 2021 - Nov 2021 - Dublin, Ireland
Accenture - Platform Experience Agent in Japanese/English/Italian

• QA of Media & Entertainment content on client's video platform for Japanese, Italian and English in accordance with the policies set by the client.

• Management of non-conforming content by providing feedback and managing stakeholders' expectations

Education

⦿ October 2024 - September 2025 - Madrid, Spain
Universidad Internacional De la Rioja - Master's Degree in User Experience Design

• Information Architecture, Navigation, and Search, as well as research and analysis methodologies for planning, structuring, and developing a website.

• Introduction to the core elements shaping the user experience, focusing on the interaction between users and various devices.

• User-Centered Design, user analysis methods, and practical knowledge of tools and methodologies to understand user behaviour.

• Basic concepts of infographics and data visualisation, covering the various stages of creating visual representations. Specific studies on human perception.

• User-Centered Research (Quantitative and Qualitative).

⦿ October 2021 - April 2023 - Dublin, Ireland
Dublin City University - Higher Diploma in Interaction Design

• Fundamentals of computing (HTML, CSS, Javascript, Python, Bootstrap) for web development and creation of interactive and responsive web pages for academical assignments
• Exploration of web related applications to enhance user's online experience (UX) and support user interaction (UI)
• Designing prototypes with Axure
• Usability and Accessibility theory and assessment with W3C
• User testing principles, quantitative and qualitative research methods

⦿ May 2022 - August 2022 - Dublin, Ireland
University College Dublin - Professional Diploma in Project Management

• Diploma in digital Product Management and thinking, with a focus in Agile Product Management and Design
• Tools and frameworks for the management of Project Scope, Schedule, Cost, Resources, Communication, Risk, Stakeholders
• Level assessment through the delivery of Project management sample

⦿ October 2020 - February 2021 - Naples, Italy
iOS Foundation Program - Beginner & Advanced

• Advanced course in iOS, watchOS and tvOS App development using CBL framework.
• Management, as Scrum Master, and delivery of UX/UI Design and Visual assets for 2 student projects in teams of 6 to 10 people assessed by Apple committee.
• Basics of computing principles and app development in Swift 5 and Swift UI

⦿ July 2016 - July 2017 - Tokyo, Japan
Gakushūin University - One year exchange program

• Study abroad program with a focus in Japanese Language, Grammar, Art and Culture

⦿ October 2010 - July 2015 - Naples, Italy
L'Orientale University of Naples - Bachelors Degree in Foreign Languages

• Bachelor’s Degree in Japanese and English Language and Literature

Certificates

⦿ February 2024
Instituto Cervantes - SIELE Spanish Language Proficiency Test (B2)

⦿ March 2021 - May 2021 - Online
The Johns Hopkins University - HTML, CSS and JavaScript for Web Developers

⦿ February 2020 - April 2020 - Online
GIA - GIA Applied Jewelry Professional Certification

⦿ October 2018 - Rome
Japan Foundation - Japanese Language Proficiency Test (C1/N2)